Frequently Asked Questions
Everything you need to know about shopping with Poppy Shop
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Express shipping options are available at checkout. Orders over $50 qualify for free standard shipping within the continental US.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. Please visit our Returns Portal to start a request.
Which payment methods do you accept?
Poppy Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products ethically sourced?
Yes, we pride ourselves on working with partners who adhere to fair labor practices and sustainable manufacturing standards to ensure high-quality, ethical products.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer support team.